Name
PANEL DISCUSSION: How to protect heat networks consumers within regulation
Date & Time
Tuesday, July 1, 2025, 10:00 AM - 10:40 AM
Speakers
Alex Belsham-Harris, head of energy consumer markets, Citizens Advice
Alistair Hill, Head of Energy Transition, Consumer Scotland
Stephen Knight, chief executive, Heat Trust
Jonathan Lenton, regulatory director, Energy Ombudsman
Louise Shooter, Head of Heat Decarbonisation, Energy UK
Alistair Hill, Head of Energy Transition, Consumer Scotland
Stephen Knight, chief executive, Heat Trust
Jonathan Lenton, regulatory director, Energy Ombudsman
Louise Shooter, Head of Heat Decarbonisation, Energy UK
Description
- What is the biggest challenge around protection of customers under upcoming regulation?
- How will pricing and fairness be ensured to protect customers along the heat network journey?
- How can we achieve consistent outcomes for customers given the diverse supplier arrangements across the sector?
- What should we be doing now to get ready?